Shipping Policy

At DIY Book Nooks, we aim to get your order to you as quickly as possible so you can start building your miniature world.

Order Processing

All orders are processed and dispatched within 1–2 business days from the date your order is placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Delivery Timeframes

Estimated delivery times are:

• Australia: 3–10 business days

• New Zealand: 3–10 business days

Please note that delivery timeframes are estimates only and may vary depending on your location, courier delays, peak periods, weather events, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Any free shipping promotions will be clearly stated on our website.

Tracking Your Order

Where tracking is available, you will receive tracking information via email once your order has been dispatched.

If you have not received your tracking details within 3 business days of placing your order, please contact our customer support team.

Delayed or Lost Shipments

While we work with trusted delivery partners, occasional delays can occur.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in investigating the shipment with the carrier.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are entered correctly at checkout.

We are not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team and we will be happy to assist.